Frequently Asked Questions
Everything you need to know about your Undergold experience.
What is the standard shipping timeframe?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all Undergold tags attached to be eligible for a refund.
How do I determine my correct size?
Each product page features a detailed size guide. Our silhouettes often feature a signature oversized fit; we recommend sizing down if you prefer a more tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later options at checkout.
Are your products limited edition?
Yes, most Undergold collections are released in limited quantities to maintain exclusivity. Once an item is sold out, it is rarely restocked.
How should I care for my Undergold garments?
To preserve the quality of the fabrics and prints, we recommend washing items inside out in cold water and hanging them to air dry.